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Return policy

Model instructions on cancellation

The customer’s right of revocation under the Distance Selling Act [FernAbsG]
Here you can find the sample revocation form. (PDF download, ca. 20 KB)


Cancellation policy

Consumers (Section 13 of the German Civil Code) are entitled to the following right of revocation:
 

Right of revocation

You have the right to rescind this contract within fourteen days without giving reasons. The rescission period is fourteen days from the day on which you, or a third party designated by you who is not the consignor, took possession of the goods.

In order to exercise your right of revocation, you must inform us (Foto Erhardt GmbH, Gartenkamp 101, 49492 Westerkappeln, info@foto-erhardt.de, Telephone: 05404 963396 Fax: 05404 963350) with a clear statement (e.g. with a letter sent by post, fax, or email) of your decision to revoke this contract. You may use the attached sample revocation form for this, but it is not required. You can also fill in and send the sample rescission form or another clear statement electronically on our website https://www.foto-erhardt.de/cms/17/retoure-widerruf-formular.html. If you use this option, we will immediately send you (e.g. by email) a confirmation that we have received such a revocation.

To comply with the rescission period, it is sufficient for the notification about the exercise of the right to rescind to be sent before the rescission period expires.

Consequences of rescission

If you rescind this contract, we have to immediately repay you all payments that we have received from you, including delivery costs (except for the additional costs resulting from your having chosen a different type of delivery than the cheapest standard delivery we offer), at the latest within fourteen days from the day on which we received the notification that you are rescinding this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; in no event will you be charged fees due to this repayment. We can refuse the repayment until we have received the goods, or you have provided evidence that you have sent back the goods, whichever is earlier.

You are to send back or hand over the goods immediately, and at the latest within fourteen days from the day on which you informed us that you were rescinding this contract. You have complied with the time period if you send the goods before the fourteen day period expires. You bear the direct costs of re-sending the goods. You only have to pay for any loss of value for the goods if this loss of value is attributable to your handling of the goods other than as necessary to ascertain their nature, qualities and functionality.
 

End of the cancellation policy

The right of revocation does not exist for the following contracts:

  • Contracts for the delivery of goods which are not prefabricated, and where an individual choice or determination from the consumer is decisive for their manufacture, or which are clearly adapted to the consumer’s personal requirements.
  • Contracts for the delivery of sound or video recordings or computer software in sealed packaging, if the packaging was removed after delivery.
  • Your right of revocation lapses prematurely if the contract is fully performed by both parties at your express request before you have exercised your right of revocation.
     

Model instructions on cancellation 

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To Foto Erhardt GmbH, Gartenkamp 101, 49492 Westerkappeln , info@foto-erhardt.de , 05404 963350

— I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

— Ordered on [*] / re-ceived on [*]

— Name of consumer(s

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

[*] Delete as appropriate