If offered in the shop, vouchers can be bought like normal items. Once you have purchased a voucher and this has been activated by successfully payment, the amount appears in your shopping basket. You can then send the desired amount by email via the link “Send voucher”.
How to send vouchers
In order to send a voucher, please click on the link “Send voucher” in your shopping basket. In order to send a voucher, we need the following information from you: Forename and surname of the recipient. A valid email address for the recipient. The desired amount (you can also send partial amounts from your balance). A short message to the recipient. Please check your details once more before sending. You have the option to correct your details at any time before sending.
Buy with vouchers.
Once you have a balance, you can use this to pay for your order. You have the option to redeem your credit balance during the order process. If the credit balance is less than the value of the goods, you must choose your preferred payment method for the difference. If your credit balance is higher than the value of the goods, the remaining balance is obviously available to you for your next order.
If you have received a voucher by email, you can register the amount as follows:
1. Click on the link given in the email. If you do not yet have a personal customer account, you have the option to open an account.
2. Once you have placed a product in the shopping basket, you can enter your voucher code there.
Should problems arise:
If, contrary to expectations, there should be problems with a voucher, please contact us by email: firstname.lastname@example.org. Please describe the problem as precisely as possible, the important information is, among other things: Your customer number, the voucher code, the system’s error messages and the browser you are using.