FAQ - Frequently Asked Questions

Find answers to frequently asked questions here. This page is not of any help to you? Or do you need more detailed information? Simply use our contact form or our call-back service. We will gladly provide you with advice and assistance.

General questions

Does Foto Erhardt only supply new and original goods?

Yes, we only deliver new goods and original accessories and that are supplied by the respective company's German representatives.

We do not offer so-called grey goods.

We are able to offer you our attractive prices due to our high purchase quantities alone and through savings on shop rent and personnel costs for the online shop.
Since April 1999, with the opening of its online shop, Foto Erhardt has quickly established itself as a major player in e-commerce and is continuously expanding its range to include more interesting product categories.

Of course, all products are shipped with the complete and original scope of delivery of the respective item.

Yes, you will receive a detailed invoice including VAT for each order.

It is possible to pick up your order at the Foto Erhardt head office in Westerkappeln. A corresponding payment option is available during the order placement process. However, in-depth consultation is only possible in one of our shops; our head office in Westerkappeln is not a retail shop.
On site payment can be made in cash or via debit card.

Our opening hours:
Monday to Friday from 10.00 to 17.00.

The password can be between 6 and 50 letters, numbers and special characters. All characters of the alphanumeric range (A-Z, a-z, 0-9) can be combined. Umlauts (Ä, Ö, Ü, ä, ö, ü etc.) and various special characters are also possible. Quotation marks and inverted commas as well as Arabic, Chinese, Greek, Cyrillic or similar characters are not possible.
Your password should not have any recognisable meaning, should consist of upper and lower case letters and contain at least one special character and one number.

Login problems may occur if your browser generally does not accept cookies. Cookies are small files that are temporarily stored on your hard drive. Most browsers are set to accept cookies automatically. However, you can deactivate the storage of cookies or set your browser so that cookies are only stored for the duration of the respective connection to the Internet. If you do not accept cookies, some functions of our online shop can only be used with restrictions.

If you are unable to log in with your e-mail address and password and do not receive a Forgotten password? mail, it is possible that you have registered as a guest and that no customer account has been registered with us.

Corporate clients

Yes, of course.

For orders placed by companies and authorities, delivery on account is usually no problem. Please fax the order to the fax number +49 5404 963350 with letterhead, stamp and signature. Alternatively, you can also send it by post. After verification by our executive management, you will receive a corresponding order confirmation.

Yes, as long as your company is not located in Germany but in another European country, we can - provided you submit a VAT identification number - deliver VAT-free.
We require your VAT identification number at registration or when placing an order. Please submit this number when placing your order or enter it in the corresponding field during check-in or check-out.

Shipments within Germany are generally - regardless of whether you have a VAT identification number or not - delivered including value-added tax (i.e. gross).

Shipments to a third country (outside of the EU) are generally delivered without VAT (i.e. net).

Deliveries abroad

Yes, we deliver worldwide.

Invoices issued for Swiss addresses do not include VAT.

After the order

If damage occurs in transit or the package is incomplete, please contact us. In case of doubt, you should refuse to accept the package.

Naturally, we will send your order as an insured parcel. Report any damage to the transport service provider within 24 hours and forward the damage report to us.

Click on the menu item My account to view both open and completed orders.

After placing an order, you should automatically receive an order confirmation by e-mail. If you have not received a confirmation, please check your spam folder first.

It is possible that you have entered an outdated or incorrect e-mail address. In this case, please contact us for more details.

Any subsequent deliveries offered by us are generally delivered free of charge.

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