Right of cancellation of the customer in accordance with the Distance Selling Act
Cost coverage agreement: Should the customer exercise his right of cancellation, he shall bear the normal cost of return, insofar as the delivered goods matched the goods ordered and the price for the returned items does not exceed 40 euros or, if the price is higher, the customer has not yet paid the consideration due or has only paid the instalment agreed in the contract at the time of cancellation. Otherwise all returns are free of charge to our customers.
Notice on the right of cancellation
Consumers (Section 13 German Civil Code (BGB)) are entitled to the following right of cancellation:
Your right of cancellation
End of the notice on the right of cancellation
Additional information: Unless otherwise agreed, the right of cancellation does not apply to distance selling contracts for the delivery of goods which were made according to customer specifications (for example photographic work), or which are clearly done to meet the customer’s personal needs (for example custom mounts and picture frames).
In accordance with Section 312, paragraph 4, No. 2 BGB, the right of cancellation or return for distance selling contracts shall exclude audio or video recordings and software, as well as delivered data media, insofar as the customer removes the seal. Software which is delivered with hardware may only be unsealed, if the software is absolutely necessary for the examination of the hardware.